The customer support and marketing ops team behind Shopify brands.
Branva is a done-for-you customer support and marketing operations team for Shopify brands. It works inside the brand’s own Gorgias or Zendesk, Klaviyo and Shopify, and because one team runs both, what customers say in support tickets turns into product-page, FAQ and email fixes. Branva is an official Gorgias Partner.
What Branva does
- Customer support — ticket replies, returns and refunds, order edits, where’s-my-order and review replies in Gorgias, Zendesk, Shopify Inbox, Front or Help Scout. Replies are drafted from the Brand Brain and a person approves every one.
- Marketing support — Klaviyo flows and campaigns, promotion and sale launches, product and store updates and the weekly report, alongside the brand’s marketer or agency.
- Marketing ops — Klaviyo setup and segments, store data, tracking and reporting, with every support ticket tagged by reason so recurring questions become fixes.
- Brand Brain — the brand’s voice, products, policies and SOPs in one place, which every reply and draft is built from.
Who Branva is for
Shopify brands whose founder or small team is spending the week on support tickets, Klaviyo and store admin instead of the business, priced so a brand doing around $10K a month can afford it. A brand’s marketer or agency keeps strategy and creative; Branva runs the operational work around it.
How Branva works
A done-for-you operations service, month to month with no long-term contract, live in 14 days. AI drafts and people approve: nothing reaches a customer until a person has approved it. Branva works inside the brand’s own Shopify, Klaviyo and helpdesk, and the brand keeps every workflow built.