A Shopify operations partner for brands that have outgrown a VA
Branva runs the day-to-day operations behind Shopify brands doing $75,000 and more in monthly revenue: customer support, Klaviyo, promotions, Shopify admin and reporting, inside your own tools. One team, instead of a VA, a handful of freelancers and the founder holding it all together.
1 team
for support, Klaviyo, Shopify admin and reporting
14 days
from kickoff to live
30 min
a week of founder time on support, down from 15 hours
long contracts. Month to month
Let’s talk.
Ideal for brands doing $75,000 and more in monthly revenue.
Hire Branva to run your Shopify marketing ops.
Who we work with
Built for Shopify brands doing $75,000 and more in monthly revenue
Support and marketing have outgrown the founder, and a pile of freelancers isn't holding it together. If most of this sounds like you, we should talk.
What comes off your plate
01
Customer care
Refunds, returns and exchanges, order edits and cancellations, customer communications and review replies.
02
Logistics
Shipping updates and changes, lost packages, address corrections before dispatch, and carrier and 3PL follow-ups.
03
Shopify admin
Product uploads and variants, collections and merchandising, inventory updates, discount codes and sale launches, theme content updates.
04
Email & SMS (Klaviyo)
Flow edits and new flows, campaign builds and scheduling, segment and list updates, deliverability checks.
05
Analytics & reporting
A weekly performance report, a monthly review, tracking and attribution checks, and dashboards across channels.
06
Marketing technology
App setup and audits, connecting Shopify, Klaviyo and your helpdesk, pixel and conversion tracking, and cancelling tools you pay for but don't use.
A VA, freelancers, or an operations partner?
A VA closes tickets. Branva uses them. The person reading your support queue can also edit the Klaviyo flow, update the product page and check the numbers, so the same question stops coming in.
If you have a clearly defined role and someone to manage it, a VA can be a good hire. Coordinating three to five freelancers works until the founder becomes the person connecting all of them. The difference is whether you want a role filled or a set of workflows owned.
What stays with you
Strategy, offers, pricing and the brand stay yours, and so does your agency or marketer if you have one. Branva runs the operations underneath them, inside your own accounts.
Everything stays in your name. If we ever part ways, you keep every workflow we built.
How it starts
Live in 14 days, month to month.
Days 1–3 — audit
We connect to Shopify, Klaviyo and your helpdesk and document every gap we find.
Days 4–14 — build
The fixes ship: flows live, store updates done, support workflows running.
Then — ongoing
A weekly report and a monthly session with you, and the work keeps moving between them.
Results
“Marketing ops, Shopify, Klaviyo, customer care, promotions, troubleshooting, and all the little operational details behind the scenes can easily become a second job. Branva has essentially taken that entire category of work off our plate at Shift.”
— CEO, Shift
+300%
sales in 30 days for Shift
Common questions
Something else? Book a call and ask us directly.
When is a brand ready for an operations partner?
Usually when the founder is spending the week on support tickets, Klaviyo and store admin instead of the business, and a pile of freelancers isn't holding it together. Our clients are Shopify brands doing $75,000 and more in monthly revenue.
How is this different from hiring a VA?
A VA closes tickets. Branva uses them. The person reading your support queue can also edit the Klaviyo flow, update the product page and check the numbers, so the same question stops coming in. If you have a clearly defined role and someone to manage it, a VA can be a good hire — the difference is whether you want a role filled or a set of workflows owned.
How is this different from a marketing agency?
An agency runs campaigns. We run the operations underneath them — the support queue, Shopify admin, Klaviyo, reporting — and use what customers say in support to fix the marketing. Your agency can keep strategy and creative; we make sure the work behind it gets done.
Do we have to hand over everything at once?
No. Most clients start with one workstream — customer support or Klaviyo — and expand once they see the model work.
What does it cost?
It depends on scope — ticket volume, how many flows and campaigns, how much Shopify admin. It's month to month with no long-term contract. You'll get a number on the first call.
What happens to our data and accounts?
Everything stays in your name. We work inside your Shopify, Klaviyo and helpdesk. If we ever part ways, you keep every workflow we built.
Tell us what's on your plate.
Show us what your team handles today and what keeps getting delayed. We'll tell you what we'd take on, what should stay with you, and what a starting scope looks like.
Prefer to talk first? Book a call