Terms of Service

Effective Date: May 24, 2025

This is the dedicated Terms of Service page

These Terms of Service ("Terms") govern your use of the services provided by Branva ("Company," "we," "our," or "us"). By using our services, you agree to these Terms. If you do not agree, you may not access or use our services.

1. Services Provided

  • Paid media campaign setup and management (Meta, Google, TikTok)
  • Email & SMS marketing strategy and execution
  • Influencer outreach and coordination
  • Creative strategy and reporting
  • Store operations support and CRO audits
  • Access to the Branva platform for analytics and campaign workflows

    • 2. Client Responsibilities

  • Provide timely access to required platforms (e.g., Shopify, Meta, Google Ads, Klaviyo)
  • Share accurate brand, budget, and campaign goals
  • Cooperate with timelines and provide necessary approvals
  • Maintain active billing and communication channels

    • 3. Fees & Payment

  • Fees are billed monthly or per engagement scope.
  • Payment must be made in advance unless otherwise agreed.
  • Late payments may result in paused services.
  • Setup and onboarding fees are non-refundable.

    • 4. Performance Expectations

  • While we strive for optimal performance, results (e.g., ROAS, conversions) are not guaranteed due to variables outside our control.
  • Benchmarks and strategies are provided based on best practices and industry data.

    • 5. Storefront Audits (Growth Audit)

  • The audit is advisory. It is a set of observations and recommendations, not a professional opinion, a certification, or a warranty of any kind.
  • It is based solely on publicly available information — the pages your storefront serves to any visitor — captured at a single point in time. It does not reflect changes made before or after that moment.
  • It makes no guarantee of any commercial outcome. Nothing in a report should be read as a projection or promise of revenue, traffic, conversion rate, or any other result.
  • It does not measure your actual results. We have no access to your analytics, orders, or ad accounts when producing it, and the report contains no measurement of your real performance.
  • Acting on the recommendations is your decision, and you remain responsible for changes made to your store. Details of what the crawler fetches and how to block it are on our crawler disclosure page.

    • 6. Content and Creative Usage

  • Clients must provide access to all necessary creative assets.
  • Client is responsible for ad deployment if not managed directly by Branva.

    • 7. Cancellation & Termination

  • Services may be terminated with 15 days written notice.
  • For contracts involving influencer coordination, a 30-day notice is preferred.
  • Any remaining deliverables or partial work will be scoped accordingly.

    • 8. Intellectual Property

  • All strategy, creatives, and assets produced by Branva remain the property of the client upon full payment.
  • Tools, workflows, and software access granted by Branva remain the intellectual property of Branva.

    • 9. Confidentiality

  • Both parties agree to keep business and campaign information confidential.
  • Any data shared will only be used to fulfill the scope of work.

    • 10. Limitation of Liability

  • Branva is not liable for indirect or consequential damages, platform bans, or revenue loss due to ad or campaign performance.
  • Client retains responsibility for compliance with their respective platform policies.

    • 11. Modifications

  • We reserve the right to update these Terms from time to time.
  • Updated Terms will be shared via email or posted on our website.

    • Contact Information

    For questions regarding these Terms, please contact:

    Email: hello@withbranva.com

    Address: Montreal, Canada

    Jurisdiction: These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States.